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Your printer should automatically recognise when you install a new cartridge and reset its internal memory, ensuring that it’s displaying full ink and toner levels. Here are the most common reasons why your printer isn’t recognising a cartridge: A message on your printer warning ‘ no cartridge installed‘, ‘ cartridge not recognised‘, or words to that effect.An HP Printer displaying ‘ cartridge error‘, ‘ HP cartridges locked‘, ‘ cartridge protection enabled‘ or ‘ HP ink cartridge not compatible‘.A low or empty level of ink and toner is displayed on your computer.Your printer says ‘ printer cartridge not detected,‘ or your printer cannot detect ink.Your printer says ‘ toner is not compatible.‘.There may be occasions when, after installing a new ink or toner cartridge in your printer, you might see a message on your printer like: Computer error message when printer cartridge not recognised.